General conditions of purchase

1. Seller

Team Ann SL
Passeig de Sant Joan 21
08010 Barcelona
CIF: ESB66831207.
You can contact us by mail ([email protected]) or by phone (+34.646.32.69.40)

2. Use

These general conditions of sale apply exclusively to all orders and agreements of Team Ann SL. The consumer accepts the general conditions of sale present by the simple fact of generating an order.
By placing an order you warrant that you are over 18 years of age and have the legal capacity to enter into contracts.

3. Acceptance of order

The customer who places an order commits to fulflill to pay for the order. Prices, product information and detailed ordering information are indicative and are subject to alteration and correction.

4. Delivery of orders

The products will only be delivered to the countries available in our online store. The delivery time indicated in the order confirmation will be taken into account as precisely as possible. Wrongly communicated delivery addresses are the responsibility of the buyer and may generate additional costs.
Unless otherwise specified in writing, prices do not include transport and shipping costs. Shipping costs will be mentioned separately.
The delivery times mentioned are not compulsory, but purely informative. The delay in delivery cannot result in the cancellation of the purchase or compensation by the seller, except in the event of deliberate delay. When one or more products ordered by the buyer are not available at the time of the order, the seller cannot ship the entire order. In this case, the seller has the right to partially deliver the order.
In the case of non-delivery, the buyer will recover all payments already made, without interest or compensation.

5. Complaints

To be admissible, the complaint must reach us within 8 days of delivery.

6. Warranty

The goods received by the buyer are covered by legal guarantees.
However, you will not be able to benefit from the guarantee in the event of:
– normal and / or natural wear
– damage caused by intentional or negligent acts
– bad use
– not being able to present the original invoice

7. Right of renunciation

In the framework of remote sales the consumer has the right to inform the seller that he renounces the purchase without any penalty and without giving any reason, within 14 days from the date of delivery.
If the consumer invokes this right, he must return the goods in their original packaging and at his own expense to Passeig de Sant Joan 21 08010 Barcelona, España.

8. Prices and payments

All prices are indicated in euros (€) and should be considered as the final price to be paid by the customer (including VAT).
All orders placed must be paid immediately after order confirmation. Only orders for which payment has been made and verified will be placed.
Payment must be made by bank transfer, credit or debit card (issued by an entity with its registered office in Spain or the EU), Virtual POS payment gateway.
The amount of the order will be debited from your card, so you must indicate the number, the expiration date and the security code CW2 (on the back of your card). If your card is secure, you will be asked for the corresponding security codes.
This data will not be stored or manipulated by us, but will be recorded directly in the payment gateway of the corresponding financial institution. For more security, we will use a Secure Electronic Commerce Authentication Service, a system set up by Visa / Mastercard / Eurocard, in which the customer authenticates himself before his issuing bank and the merchant authenticates himself with his acquiring bank.

9. Personal details

By purchasing online on our site, or by visiting, the consumer authorizes Team Ann SL to process their personal data for purposes such as the management of customer databases, orders, deliveries and invoices, marketing and advertising. The use of personal information for individual advertising and marketing purposes will only be possible if the consumer explicitly accepts it when ordering. Team Ann SL does not share this information with third parties.

10. Applicable law

This site is located in Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent courts of Spain.